Intensive Case Management Access Coordination

centralized process and single point of access to Mental Health Intensive Case Management Services provided by four agencies for residents of Hamilton to persons, aged 16 years or older, who are living with a serious and persistent mental illness.

The four mental health agencies are:

  • Canadian Mental Health Association (CMHA)
  • Community Mental Health Promotion Program (CMHPP) – City of Hamilton
  • Hamilton Mental Health Outreach (HMHO)
  • Hamilton Program for Schizophrenia (HPS)

In order to be eligible for IntAc, the person referred needs to be:

  • Living in Hamilton
  • Diagnosed with a serious and persistent mental illness (Axis 1)
  • Is under the care of a physician (some services require a Hamilton physician)
  • Willing and able to participate by working on goals, and requires support to maintain wellness in the community

Who can refer to IntAc? Anyone! – There is no wrong door.

  • Healthcare professionals
  • Community / social service agencies
  • Families / friends
  • Self-referral

Steps in the IntAc Process

  • Clients can self-refer,  or professionals can refer by filling out common referral form
  • The IntAc Coordinator will contact the client and meeting with him or her to obtain consents and gather further information.
  • The IntAc Admissions Team meets every 3 weeks to discuss the eligibility of the client and which agency would be best suited for their needs and/or other resources that can be recommended.
  • The referral source and client are notified of the outcome.

Where is IntAc located and how can I contact them?

IntAc is located in the HPS office.

20 Hughson Street South, Suite 405
Hamilton, ON  L8N2A1
tel: 905.528.0683  (direct private line)
fax: 905.546.0055

Office hours:
9:00am – 5:00pm,  Monday to Friday

IntAc strives to…

  • Return all calls within 48 hours
  • Provide an intake appointment as soon as possible
  • Provide a welcoming, compassionate place where clients feel better for contacting us

Call our IntAc Access Coordinator if you have any additional questions.  

To download our Service Request form, please click HERE.

To download our Self Referral form in .pdf version, please click HERE

To download our Consent form, please click HERE.